Terms and Conditions
General Terms and Conditions (GTC) with customer information
As of: February 5, 2025
1. Scope
1.1 These General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.2 These General Terms and Conditions govern the contractual relationship between FA. Star-Biker & Co. (hereinafter "we" or "us") and consumers (hereinafter "customer" or "you") with regard to orders placed through our online shop. Deviating terms and conditions of the customer are not recognized unless we have expressly agreed to their validity in writing.
2. Contracting parties, conclusion of contract
2.1 The purchase contract is concluded with FA. Star-Biker & Co., Avenue de la Victoire 68, BE-6840 Neufchâteau, Belgium
2.2 The presentation of the products in the online shop constitutes a non-binding offer which leads to the conclusion of a contract if the customer accepts this offer by ordering the goods.
2.3 The contract is concluded when the customer clicks the "Buy now" button and submits the order. Immediately after submitting the order, the customer will receive an email confirmation confirming receipt of the order. This confirmation does not constitute acceptance of the offer. The contract is only concluded upon delivery of the goods.
2.4 If the ordered product is not available, we will inform the customer immediately and cancel the order.
3. Contract language, contract text storage
3.1 The language available for the conclusion of the contract is German.
3.2 We save the contract text and send the order details and these General Terms and Conditions to the customer via email. The contract text can also be viewed in the customer area of the online shop.
4. Delivery conditions
4.1 Delivery prices and shipping costs are displayed to the customer during the ordering process. All prices include VAT. Shipping costs are charged separately.
4.2 Delivery shall be made to the delivery address specified by the customer. Shipping shall be at the customer's own risk, unless the customer is a consumer and the seller is responsible for the delivery.
4.3 Deliveries within Belgium are generally made within 3-5 business days. For deliveries abroad, delivery times may be longer depending on the destination region.
4.4 The customer has the option of picking up the goods in person. In this case, shipping costs are waived.
5. Payment
5.1 The prices stated in the online shop include VAT. Shipping costs may apply in addition to the prices; these will be displayed during the ordering process.
5.2 Payment is made using the payment methods offered during the ordering process. We accept the following payment methods: credit card (Visa, MasterCard), PayPal, Klarna, Sofortüberweisung, and advance payment via bank transfer.
5.3 Payment is due upon completion of the order process. If you select PayPal, Sofortüberweisung, or Klarna as payment methods, payment processing will be handled by the respective payment service provider, who is responsible for the security of the payment.
6. Cancellation policy
6.1 Right of withdrawal for customers within Belgium : Customers have the right to withdraw from the contract within fourteen days without giving any reason.
6.2 Cancellation period : The cancellation period shall be fourteen days from the day on which the customer or a third party other than the carrier designated by him takes possession of the goods.
6.3 Right of withdrawal for customers outside Belgium : The right of withdrawal applies exclusively to customers residing in Belgium. Customers outside Belgium have no right of withdrawal.
6.4 Exceptions to the right of withdrawal : The right of withdrawal only applies to unopened, unused goods in their original condition. Products that are sealed for hygiene reasons or that were specially made for the customer are excluded from the right of withdrawal.
7. Returns & refunds
7.1 Customers may return their order within 14 days of receipt of the goods, provided the goods are unopened and unused.
7.2 Return shipping costs are borne by the customer unless the item is defective or faulty. We recommend returning the goods insured, as we are not liable for lost shipments.
7.3 The Seller reserves the right to charge a fee for restoring the goods to their original condition in the event of improper return (e.g. damaged packaging or goods).
8. Warranty and guarantees
8.1 The statutory warranty provisions of the Belgian Code of Obligations apply.
8.2 The warranty covers only defects that were present upon receipt of the goods and is only claimed by the original purchaser. In the event of a defect in the goods, the purchaser is entitled to repair or replacement.
8.3 The warranty expires if the buyer modifies the goods himself or if the goods are used improperly.
9. Compliance with the warranty conditions
9.1 To be eligible for warranty services, the customer must ensure that the goods are used in accordance with the manufacturer's instructions and the requirements described in the user manual.
9.2 Regular maintenance and care of the goods is mandatory in order to be able to claim a proper warranty.
9.3 Any modifications or repairs to the goods not carried out by the manufacturer or an authorized service center may invalidate the warranty.
10. Liability
10.1 We shall be liable without limitation for damages resulting from injury to life, body or health as well as for intentional or grossly negligent breach of duty.
10.2 We are only liable for minor negligence if essential contractual obligations are breached. In this case, liability is limited to the damage foreseeable at the time the contract was concluded.
10.3 Otherwise, liability is excluded.
11. Place of jurisdiction and applicable law
11.1 All disputes arising out of or in connection with these Terms and Conditions and the contracts concluded between the parties shall be governed by Belgian law.
11.2 The exclusive place of jurisdiction for all disputes in connection with these Terms and Conditions or contracts is the registered office of the Seller in 6840 Neufchâteau, Belgium , provided that the Customer is a consumer residing in Belgium.
