Warranty conditions

  1. Star-Biker guarantees the first purchaser a two-year guarantee on material defects and processing errors ("defect") when purchasing a fully assembled vehicle. If a defect already exists when the risk is transferred or if it occurs during the term of the guarantee, Star-Biker can, at its own discretion, remedy the defect ("repair") or deliver another new vehicle ("subsequent delivery"). In the event of a repair, Star-Biker can, at its own discretion and choice, replace defective parts or repair them by means of labor. In addition, Star-Biker is entitled to have the repair carried out by a third party at any time.
  1. The battery is guaranteed for six months. Defective batteries will be repaired or replaced (with a battery that has at least the same energy capacity as the battery being replaced before the malfunction occurred). Damage that occurs as a result of the following activities is not covered by the guarantee:
    1. Exposing the battery or the entire vehicle to ambient temperatures above 50°C (122°F) or below -25°C (-13°F) for more than 24 hours continuously.
    2. Physically damaging the battery or intentionally attempting to extend (other than as specified in your documentation) or shorten the life of the battery, either by physical means, programming, or other methods
    3. Contact of the battery with direct flames or moisture or flooding of the battery.
  1. The battery, like all battery systems, is subject to a gradual loss of energy and performance with continued duration and use. Loss of energy or performance of the battery over time or due to or as a result of battery use is NOT covered by this battery warranty.
  1. The term begins with the handover of the vehicle or with the registration of the vehicle, whichever occurs first ("transfer of risk").
  1. The following parts are excluded from the guarantee:
    1. All parts that are subject to natural wear and tear (especially but not exclusively: brake pads and brake discs, tires, shock absorbers, lamps, paint, handles, saddle and seat post, bearings, seals)
    2. All parts and equipment that were not manufactured and/or installed by Star-Biker or an authorized manufacturer.
    3. Operating and auxiliary materials (in particular but not exclusively: brake fluid, oils, greases, seals or other lubricating or hydraulic fluids).
    4. Accessories and special equipment which were not offered as part of the initial purchase of a new vehicle.
    5. For technical reasons, the actual color of the vehicles may differ (within the color spectrum) from the colors shown in the online shop or in other sales documents. Such a deviation does not constitute a defect and is therefore not covered by this guarantee.
  1. Guarantee obligations do not exist if the defect and/or damage that has occurred is directly or indirectly related to the fact that
    1. Vehicle warnings and/or instructions in the owner's manual were actively ignored and/or regulations regarding the proper operation, care or handling of the vehicle (see owner's manual) were not followed.
    2. The vehicle was damaged by force majeure, deliberate or malicious acts (including by third parties) or by an accident.
    3. The vehicle was driven as part of motorsport or other competitions or the associated practice runs and was subjected to excessive stress.
    4. The vehicle was used improperly and/or illegally (contrary to road traffic and vehicle registration regulations). Any kind of intervention or manipulation was made in the drive, electric motor, controller, battery systems or software of the vehicle. All interventions to increase speed, as well as "tuning" the motor or controller, are illegal. In addition, the operational safety and possibly also the service life of the vehicle are reduced and insurance cover, the EC certificate of conformity and the guarantee are void.
    5. Damage caused by improper handling, storage or lack of care, including water damage, damage caused by storage in a damp environment, damage caused by a short circuit, damage caused by deep discharge (battery discharged below 63 volts), damage caused by long-term storage with 100% battery level (SoC) and damage caused by charging with a defective or non-original charger, are also not covered by the warranty.
    6. Parts or accessories have been installed or attached to the vehicle which have not been approved in writing by Star-Biker or the vehicle has been modified in a manner not approved by Star-Biker.
    7. Hydraulic or lubricant fluids have been used which are faulty or contain foreign bodies or which have not been recommended or approved by Star-Biker. Costs arising from downtime of the vehicle, including direct or indirect or commercial losses suffered by the owner or user of the vehicle as a result, will not be reimbursed.
    8. There is no entitlement to warranty services if the maintenance intervals or the maintenance plan in our Star Biker service booklet were not adhered to (1st maintenance: 500 km or 3 months 2nd maintenance: 2000 km or 12 months 3rd maintenance 4000 km or 24 months 4th maintenance: 6000 km or 36 months 5th maintenance: 8000 km or 24 months) and the maintenance and repairs were not carried out by an official Star Biker service partner. There is also no entitlement if the electric scooter is used for commercial purposes (in particular but not exclusively rental of electric scooters, courier services, etc.)9.
    9. This guarantee does not limit your statutory rights, in particular warranty claims against Star-Biker and possible claims under the Product Liability Act against Star-Biker.